Meet Emma – EFS Logistics General Manager

Feb 14, 2024

Emma has been with EFS for 11 years, joining our team in April 2013. We had just acquired our first freight forwarding company, which was later rebranded as EFS Logistics. She was hired as a trainee freight forwarder, learning on the job, Emma soon found her feet and her hard work and dedication paid off as she was promoted to Senior Freight Forwarder in 2015. 2021 & Brexit soon came around resulting in a substantial increase in work meaning Emma went from managing 1 employee to 16. Fast forward to today where she is now our General manager.

Her day to day roles mainly involve supporting the operations team with customs and transport, looking after the VIP and key client accounts and staying updated with industry news. As well as customs regulations, supporting clients through HMRC audits and streamlining/tweaking our internal processes and systems for increased customer experience. She is also currently studying part time for a BA (honours) in Business Management with the Open University.

Here’s what Emma had to say about working for EFS: ‘I can’t believe I have been here for 11 years, it has been a whirlwind. The amount of opportunity to learn has kept me on my toes and best part of the job. As frustrating as customs can be, I don’t think anybody could get to a point where they know everything, whether it’s a new regulation or licence implemented, whether certain advice has been withdrawn or supplemented, whether a customer has entered a new market and needs to understand their liabilities, whether it’s a change or advancement in the NI Protocol, etc. We’re also still seeing customers that are dipping their toes into the post-Brexit world of international and European transport for the very first time, so it’s really lovely to be able to give them all the support they need to feel confident when entering these new markets and to know that we are providing sound and stable advice that’s built on many years of intensive research and experience. We have a lovely and friendly team in here – everyone gets along really well both inside and outside of the office, and we have a really good mixture of strengths between us!